Support

Do not buy again or start another trial. In My account, use the same sign-in that owns your purchase and choose Check purchase. Then open Settings → Premium → Refresh licence in the app. If the app is connected to another account, use its account-switch action and approve the correct device.

If it still shows the wrong plan, contact support with your account reference and receipt or order reference. Never send card details. On Fire TV, both the current Amazon Appstore edition and TellyForge Direct support existing website Premium. For Amazon Appstore, update through the Store, then choose Settings → Premium → Sign in to existing access and approve the matching TV code. Keep your existing app and saved data. Apple Store editions remain Basic-only; use a supported Direct edition for Premium.

One purchase covers five connected installations in total. In My account → Devices, remove an unused installation, then connect and approve the new one in Settings → Premium. A reinstall may need a new connection. Removing a device does not delete its local library or Google Drive files.

Removal stops future licence renewal. A disconnected paid device may retain its saved licence for up to 30 days. This is a device allowance, not a limit on simultaneous streams; your provider sets its own stream limits.

No. A connected app keeps its protected licence and renews online automatically. Website sessions expire separately. Paid Premium can work offline for up to 30 days; if that period ends, reconnect and refresh the licence. Basic and local data remain available. Streaming still needs a working source connection.

The trial lasts 30 days from the day you explicitly start it. No card, automatic charge or subscription. Basic playback, favourites and saved progress remain. Reinstalling or changing platform does not restart the trial.

Sign in to the same account and choose Check purchase before attempting another payment. Keep your receipt. If payment is confirmed but access is still missing, contact support.

Request a full refund within 30 calendar days of purchase by email, quoting your account or order reference. Read the purchase terms. Your statutory rights are unchanged; deleting the account does not issue a refund.

Open My account → Account → Delete your TellyForge account. Fresh sign-in verification is required. Deletion removes registered devices and access through that account, including purchased Premium, but does not remove local app data, Google Drive files or your identity-provider account. Contact support first if a purchase needs attention. Legally required payment records are retained as described in our privacy notice.